Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Approved returns are issued as store credit for the value of your purchase (see Refunds below for the exceptions).

To start a return, contact us at support@wearknova.com.

You are responsible for the cost of return shipping. Once your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@wearknova.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, use your store credit to make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging, with the receipt or proof of purchase. EU orders cancelled under this right are refunded to the original payment method, as required by law.

Refunds

Standard returns are issued as store credit for the value of the returned item. Refunds to your original payment method are only issued for items that arrive defective, damaged, or incorrect (and for EU cooling-off cancellations above).

Once we've received and inspected your return, we'll let you know whether it's approved. If a refund is approved, you'll be refunded to your original payment method within 10 business days; store credit is issued to your account once your return is approved. Remember that it can take some time for your bank or credit card company to process a refund.